Shipping & Returns

TERMS, CONDITIONS AND RETURN POLICY

Validity

These trade terms govern the sale and supply of goods by ForgeLord.3D. ForgeLord.3D may change these terms from time to time. You will be notified of any changes by a notice on the ForgeLord.3D website.

ForgeLord.3D contract with you

No contract will exist between you and ForgeLord.3D until ForgeLord.3D has sent you an email confirming receipt and acceptance of your order. ForgeLord.3D is entitled to terminate any contract in the event of obvious errors or inaccuracies concerning the goods or the order appearing on the ForgeLord.3D site or in the event of unavailability (see 3. below). ForgeLord.3D reserves the right to restrict the volume of goods ordered. By placing an order for products with age restrictions, you represent that you are of legal age to purchase such products.

Price and availability

Prices and availability of goods are specified on the ForgeLord.3D site. This information can be modified without warning. There will be additional charges for delivery, the amount of which varies depending on the delivery method you choose. In the unlikely event that goods are not available, or that ForgeLord.3D needs to vary the price due to supplier price increases, tax changes or site errors for example, after your confirmation order, ForgeLord.3D will send you an email notification and give you the opportunity to cancel your order if ForgeLord.3D has not done so itself.

Delivery of goods

ForgeLord.3D will deliver the ordered goods to the delivery address you provide. All delivery times shown on the ForgeLord.3D website are estimates only, based on availability, normal processing and delivery time. ForgeLord.3D may deliver the items of an order separately but will charge you for the postage and packaging costs only on the first delivery. Ownership of the merchandise will pass to you upon full payment. The risk will pass to you upon delivery.

ForgeLord.3D Warranty and Return Policy

If for any reason you are not satisfied with any or all of the goods received, you may return any of them to ForgeLord.3D for an exchange or refund, provided each is returned to ForgeLord.3D within 7 working days from the day after receipt of the goods. You will be responsible for the cost of returning goods for refund or exchange, except in the case of defective, damaged or improperly supplied goods. ForgeLord.3D recommends that you use registered mail or registered delivery when returning goods. ForgeLord.3D will use reasonable efforts to replace damaged or defective products, but if replacement is not possible, or if an order is cancelled for any other reason under these Terms, ForgeLord.3D’s sole obligation is to refund the full amount paid by you for the product. It does not affect your statutory rights. We hope you will be happy with your purchase from ForgeLord.3D. however, if you notify us within seven days of receiving your goods that you wish to cancel your order, ForgeLord.3D will be happy to refund your original order money as soon as you return the items in question. Your statutory rights are not affected. To return an item to us, simply email us at forgelord3d@gmail.com and we will arrange the return.

Applicable law and jurisdiction

The contracts between you and ForgeLord.3D will be governed by French law and all disputes will be subject to the non-exclusive jurisdiction of the French courts.

Invalidity of terms and conditions

If for any reason any part of these terms and conditions is unenforceable, the validity of the other terms and conditions will not be affected.

Shipping and returns

The shipment of your package

Packages are generally shipped within 7 days of receipt of payment and are shipped via Colissimo with tracking and deposit without signature. If you prefer delivery with UPS Extra with signature request, an additional cost will apply, so please contact us before choosing this method. Whichever type of shipment you choose, we will provide you with a link to track your package online.

Shipping costs include handling and packaging costs and shipping costs. Handling fees are fixed, while freight charges vary depending on the total weight of the shipment. We recommend that you consolidate your items into one order. It is not possible for us to group two separate orders placed separately, therefore shipping costs will be charged for each of them. Your package will be shipped at your own risk, but special attention is paid to fragile items. The boxes are the right size and your items are well protected.